OUR POLICIES

Deposits

 

A $50 non-refundable deposit is required when scheduling initial appointments and/or fullsets. Deposits are added to your client account and applied to your balance on the day of your scheduled service. Deposits may be transferred once, in the event you need to reschedule with proper 24 hours notice, after that, your deposit will be forfeited and a new deposit will be required to schedule another appointment. 

Confirmations and Reminders

You’ll receive a confirmation email verifying your appointment has been successfully scheduled. You’ll also receive a reminder email/text 48 hours prior to your appointment as well as a text reminder/confirmation request 24 hours prior to your appointment. All appointments require confirmation or cancellation.

Cancellation Policy

Appointments are scheduled and reserved specifically for you. In the event you are unable to make a scheduled appointment, we require 24 hours advance notice to cancel or reschedule without incurring a charge. Any changes made to your appointment with less than 24 hours advance notice will result in forfeiture of the deposit and/or 50% payment of your scheduled service(s). 

Arrival Time and Grace Periods

We recommend new clients arrive 10 minutes prior to your first scheduled appointment. This will allow time for you to complete a New Client form, a brief consultation and prepare for your service(s). We have a 15 minute grace period, after 15 minutes your appointment will be cancelled and considered “missed”. If you anticipate that you’ll be late please notify us immediately.

Payments

We accept Cash and All Major Credit and/or Debit Cards. Full payment is due upon completion of your appointment. All payments are FINAL.

 

Bridal Policy

 

We require our brides to schedule their initial appointment and consultation at least 7-10 days prior to their wedding date. It is also highly recommended to schedule a fill within 1-3 days prior to your wedding date to ensure your lashes are as beautiful as you are!

 

Fills

Fills are required every 2-3 weeks to maintain optimal fullness and natural lash health. If it's been more than 4 weeks since your last appointment, please schedule a fullset.

We require at least 40 percent lash retention to be considered a fill. If you have less than 40 percent lash retention, please schedule a fullset.

 

Appointments

 

We have a “no guest, no children” policy.

 

Please arrive to every appointment with squeaky clean lashes, free of all makeup, moisturizers and natural oils. If your lashes need a lash cleanse, this will take away from your lashing time. In the event our lash cleanse is unable to properly clean your lashes, a removal and fullset may be required.

COVID-19 UPDATED CLIENT & STUDIO GUIDELINES - PLEASE READ PRIOR TO YOUR NEXT APPOINTMENT 

Updated 05/04/2020)

Following the COVID-19 OSHA/CDC guidelines, we have outlined a mandatory protocol to use in conjunction with GA State Board Rules for Safety and Sanitation that are already in place. 

  • Both Clients & Stylists are required to a wear face mask covering the nose and mouth. You must arrive with your own mask or one will be provided for you. Masks must be worn for the duration of the appointment.

  • Both Clients & Stylists must have their temperatures checked with a touchless infrared thermometer upon arrival. Anyone with a temperature above 99°F will be required to cancel and reschedule once they no longer have a fever and/or exhibit symptoms of COVID-19.

  • Clients must cancel/reschedule if they have any of the following symptoms: Fever, Coughing, Difficulty Breathing, Sore Throat, Diarrhea and/or Runny Nose. We reserve the right to refuse service if we notice or are made aware of any of the above symptoms.

  • Any client that's been around anyone exhibiting the above symptoms or is living with someone who is sick or quarantined, will be required to cancel/reschedule.

  • Any client that has traveled domestically or internationally by plane, bus, train or boat within the last 14 days will be required to cancel/reschedule.

  • No extra guests will be permitted in the studio.

  • Phones will not be permitted during appointments, please store phones in your purses/bags.

  • Talking will not be permitted once the service has begun.

  • Clients must wait outside in their vehicles until it's time for their appointments to allow for proper sanitization between clients and avoid clients crossing paths upon exit/entry. You'll receive a text when we're ready for you.

  • Please use the stairs, as the elevator is temporarily closed.

  • Clients must wash their hands upon arrival.

  • Please come prepared to pay via debit card, credit card, Zelle or Cashapp as we will not be accepting cash during this time.

  • In addition to sanitizing hands and disinfecting all tools and work surfaces between clients we will be disinfecting all door knobs, overhead lighting, our payment processor and coat/purse hangers. 

  • Bedding will continue to be sanitized and new disposable sheets will be replaced between each client.

  • In addition to our normal high standard of cleanliness, our studio has been thoroughly disinfected and will continue to be disinfected on a daily basis.

  • Salon Studios has had the building professionally disinfected and will continue to sanitize all common areas daily. 

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