© 2018 ARTISAN LASH | TERMS & CONDITIONS | DESIGN BY STINA FAYE

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OUR POLICIES

Deposits

 

A $50 non-refundable deposit is required when scheduling initial appointments and/or fullsets. Deposits are added to your client account and applied to your balance on the day of your scheduled service. Deposits may be transferred once, in the event you need to reschedule with proper 24 hours notice, after that, your deposit will be forfeited and a new deposit will be required to schedule another appointment. 

Confirmations and Reminders

You’ll receive a confirmation email verifying your appointment has been successfully scheduled. You’ll also receive a reminder email/text 48 hours prior to your appointment as well as a text reminder/confirmation request 24 hours prior to your appointment. All appointments require confirmation or cancellation.

Cancellation Policy

Appointments are scheduled and reserved specifically for you. In the event you are unable to make a scheduled appointment, we require 24 hours advance notice to cancel or reschedule without incurring a charge. Any changes made to your appointment with less than 24 hours advance notice will result in forfeiture of the deposit and/or 50% payment of your scheduled service(s). 

Arrival Time and Grace Periods

We recommend new clients arrive 10 minutes prior to your first scheduled appointment. This will allow time for you to complete a New Client form, a brief consultation and prepare for your service(s). We have a 15 minute grace period, after 15 minutes your appointment will be cancelled and considered “missed”. If you anticipate that you’ll be late please notify us immediately.

Payments

We accept Cash and All Major Credit and/or Debit Cards. Full payment is due upon completion of your appointment. All payments are FINAL.

 

Bridal Policy

 

We require our brides to schedule their initial appointment and consultation at least 7-10 days prior to their wedding date. It is also highly recommended to schedule a fill within 1-3 days prior to your wedding date to ensure your lashes are as beautiful as you are!

 

Fills

Fills are required every 2-3 weeks to maintain optimal fullness and natural lash health. If it's been more than 4 weeks since your last appointment, please schedule a fullset.

We require at least 40 percent lash retention to be considered a fill. If you have less than 40 percent lash retention, please schedule a fullset.

 

Appointments

 

We have a “no guest, no children” policy.

 

Please arrive to every appointment with squeaky clean lashes, free of all makeup, moisturizers and natural oils. If your lashes need a lash cleanse, this will take away from your lashing time. In the event our lash cleanse is unable to properly clean your lashes, a removal and fullset may be required.