OUR POLICIES

Deposits

 

A $50 non-refundable deposit is required when scheduling initial appointments and/or fullsets. Deposits are added to your client account and applied to your balance on the day of your scheduled service. Deposits may be transferred once, in the event you need to reschedule with proper 24 hours notice, after that, your deposit will be forfeited and a new deposit will be required to schedule another appointment. 

Confirmations and Reminders

You’ll receive a confirmation email verifying your appointment has been successfully scheduled. You’ll also receive a reminder email/text 48 hours prior to your appointment as well as a text reminder/confirmation request 24 hours prior to your appointment. All appointments require confirmation or cancellation.

Cancellation Policy

Appointments are scheduled and reserved specifically for you. In the event you are unable to make a scheduled appointment, we require 24 hours advance notice to cancel or reschedule without incurring a charge. Any changes made to your appointment with less than 24 hours advance notice will result in forfeiture of the deposit and/or 50% payment of your scheduled service(s). No-Call/No-Shows will result in forfeiture of the deposit and/or 100% payment of your scheduled service(s).

 

Botox

Botox maintenance is suggested at least every three months to maintain optimal results. Gentle reminder that Botox takes 14 days to fully take effect. Depending on how your body metabolizes Botox will directly affect how long your result will last. Botox can last anywhere from 3 to 6 months. For majority of clients we recommend treating with Botox every 12 weeks (3 months). Gentle reminder, at 8 weeks post treatment some movement will begin to return in majority of clients. This is normal and your next appointment should be booked, 4 weeks out, at this time before full movement returns. 

 

Dermal Fillers

Dermal Fillers are an art. Please understand that patience is key to achieving optimal results. You may need multiple visits to ensure that you are injected in the safest and most aesthetically pleasing manner. At Ava Beauty Aesthetics we follow best practice by building product opposed to over injecting in one sitting. This is for your own safety and to ensure you are pleased with the finished result. 
Once we reach your aesthetic goal, maintenance sessions are needed approximately every 6 to 12 months to maintain the desired look. 

 

Arrival Time and Grace Periods

We recommend new clients arrive 10 minutes prior to your first scheduled appointment. This will allow time for you to complete a New Client form, a brief consultation and prepare for your service(s). We have a 15 minute grace period, after 15 minutes your appointment will be cancelled and considered “missed”. If you anticipate that you’ll be late please notify us immediately.

Payments

We accept Cash and All Major Credit and/or Debit Cards. Full payment is due upon completion of your appointment. All payments are FINAL.

Bridal Policy

 

We require our brides to schedule their initial appointment and consultation at least 7-10 days prior to their wedding date. It is also highly recommended to schedule a fill within 1-3 days prior to your wedding date to ensure your lashes are as beautiful as you are!

 

Fills

Fills are required every 2-3 weeks to maintain optimal fullness and natural lash health. If it's been more than 4 weeks since your last appointment, please schedule a fullset.

We require at least 40 percent lash retention to be considered a fill. If you have less than 40 percent lash retention, please schedule a fullset.

 

Appointments

 

We have a “no guest, no children” policy.

 

Please arrive to every appointment with squeaky clean lashes, free of all makeup, moisturizers and natural oils. If your lashes need a lash cleanse, this will take away from your lashing time. In the event our lash cleanse is unable to properly clean your lashes, a removal and fullset may be required.

 

 

COVID-19 UPDATED CLIENT & STUDIO GUIDELINES - PLEASE READ PRIOR TO YOUR NEXT APPOINTMENT 

  • Both Clients & Stylists are required to a wear face mask covering the nose and mouth. You must arrive with your own mask or one will be provided for you. Masks must be worn for the duration of the appointment.

  • Clients must cancel/reschedule if they have any of the following symptoms: Fever, Coughing, Difficulty Breathing, Sore Throat, Diarrhea and/or Runny Nose. We reserve the right to refuse service if we notice or are made aware of any of the above symptoms.

  • Any client that's been around anyone exhibiting the above symptoms or is living with someone who is sick or quarantined, will be required to cancel/reschedule.

  • No extra guests will be permitted in the studio.

  • Clients must wait outside in their vehicles until it's time for their appointments to allow for proper sanitization between clients and avoid clients crossing paths upon exit/entry. Please text upon arrival and you'll receive a text when we're ready for you.

  • Clients must wash or sanitize their hands upon arrival.

  • In addition to our normal high standard of cleanliness, our studio has been thoroughly disinfected and will continue to be disinfected on a daily basis.